Get in touch

We're here to help

Got a question for us? Simply complete the form and our friendly UK-based team will get back to you as soon as possible.

If you need to make any changes to your account:

Email customer.services@cardonemoney.com

Please do not include any sensitive account information in emails to us.

Talk to us through live chatlive chat

Mon - Fri: 08:30 - 17:00 (excluding public holidays)
Sat: 09:30 - 13:00

Speak to our team on 0345 241 6775

Mon - Fri: 08:30 - 17:00 (excluding public holidays)

All for £12.50 a month. See pricing

The Card One Money current account is not covered by the Financial Services Compensation Scheme. Please see our FAQs for more information.

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Manage your account

On the move

Over the phone

You can call us 24/7 on our automated call service on 0345 241 6775.

Via text

Text 'LOAD + amount' to 60777 to top up your card for free.
e.g. "LOAD 50" will add £50 to your card.

Text BALANCE to 60777 to check your balance (15p).

Card lost or stolen?

Report it in the app

If you misplace your card, have it stolen or suspect someone else is using it, block it instantly through the app and protect your money.

Call us 24/7

You can call us on our automated call service on
0345 241 6775 and we’ll block your card immediately.

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The Card One Money current account is not covered by the Financial Services Compensation Scheme. Please see our FAQs for more information.

Card One Money is a trading style of Equals Money UK Limited, a company registered in England & Wales (No. 06268340) with registered office at 3rd Floor, Vintners' Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money UK Limited is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 504547). The Card is issued by Equals Money International Limited pursuant to license by Mastercard International Inc. Equals Money International Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900493). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.