If you feel we have not met your expectations, we value your feedback so we can put things right and make improvements. You can get in touch with us via:
Live chat
Monday to Friday 8:30 - 17:00
Saturdays 9:30 to 13:00
(closed Sundays and bank holidays)
Phone
Monday to Friday 8:30 - 17:00
(closed weekends and bank holidays)
customer.services@cardonemoney.com
Post
If you prefer, you can write to us at:
Card One Money
PO Box 3634
Chester
CH1 9NL
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we're typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our 'final response'.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months from the date on our final response letter.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
0800 023 4567
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
